Privacy Policy & Messaging Terms

Privacy Policy

Space Coast Cooling & Plumbing Inc. (“Space Coast Cooling & Plumbing,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request service, or communicate with us.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Service address
• Appointment and service details
• Communication preferences
• Any information you voluntarily provide through website forms, phone calls, text messages, or emails

How We Use Your Information

We use customer information to:

• Schedule and manage service appointments
• Send appointment reminders, dispatch notifications, and service updates
• Respond to customer inquiries and provide customer support
• Send promotional or marketing messages (only if you opt in)
• Improve our services and customer experience
• Comply with legal, regulatory, and carrier requirements

Text Messaging & Communications

If you opt in to receive text messages from Space Coast Cooling & Plumbing, you may receive:

• Informational messages, such as appointment confirmations, reminders, dispatch notifications, and account updates
• Marketing messages, such as promotions and special offers (if you have opted in)

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Data Sharing & Protection

We may share customer information with trusted third-party service providers strictly for business operations such as scheduling, communications, customer support, and service fulfillment. Customer opt-in data will not be shared or sold to third parties for marketing purposes. We do not sell, rent, or trade customer personal information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

Your Privacy Choices

You may:

• Opt out of marketing communications at any time
• Request access to, correction of, or deletion of your personal information

Messaging Terms & Conditions

These Messaging Terms & Conditions govern your participation in Space Coast Cooling & Plumbing Inc. messaging programs. By opting in to receive text messages or other communications, you agree to the terms below.

1. Brand Name

Messages are sent by Space Coast Cooling & Plumbing Inc.

2. Types of Messages

Depending on your interaction with our services, you may receive:

• Appointment confirmations, reminders, and service updates
• Dispatch and technician arrival notifications
• Follow-up messages regarding completed services
• Customer service responses to inquiries
• Promotional or marketing offers (if you have opted in)

3. Message Frequency

Message frequency may vary based on your appointments, service requests, or engagement with our business.

4. Message & Data Rates

Message and data rates may apply. Charges are determined by your wireless carrier and plan.

5. Customer Care Information

For assistance with messaging:

• Email: info@mirandacompanies.com
• Phone: (321) 631-5755
• Text: Reply HELP to any message

6. Opt-Out Instructions

You may unsubscribe at any time by replying STOP. After opting out, you will receive one confirmation message and no further messages will be sent unless you re-enroll.

7. Privacy

We respect your privacy and do not share or sell your mobile number or opt-in data to third parties for marketing purposes. Please review the Privacy Policy above for full details on data collection and use.

8. Limitation of Liability

Space Coast Cooling & Plumbing Inc. is not liable for delayed or undelivered messages. Mobile carriers are not responsible for delayed or undelivered messages.

9. Changes to These Terms

We may update this Privacy Policy and these Messaging Terms periodically. Updates will be posted on this page with a revised effective date. Continued participation in our messaging programs constitutes acceptance of the updated terms.